Contact Us
Got a question about something you've read on freecotcharts.com, spotted an outdated detail, or want to flag a sweepstakes casino we haven't looked at yet? This page explains how to reach us and what we can (and can't) help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which page you're referring to, which operator it concerns, and what you'd like us to look at — and we'll get back to you as soon as we're able to.
What We Can Help With
- Corrections to information on any of our sweepstakes casino listings, such as a changed welcome offer or an outdated eligible-states list
- Suggestions for social casinos or sweeps coins platforms we should review
- General feedback on how we present our comparisons and rankings
- Questions about how we assess and rank the sites listed on freecotcharts.com
What We Can't Help With
We're an independent comparison resource, not a customer support desk for the operators we cover. If you have an issue with an account, a redemption request, identity verification, or a promotional credit on one of the platforms listed here, that has to go through the operator's own support channels — we have no ability to access accounts, process redemptions, or intervene in disputes on a player's behalf.
Similarly, we can't offer legal advice on whether a particular sweepstakes casino is permitted in your state. Rules vary and change, so for anything specific to your situation, check the operator's own terms and, where needed, your state's regulations.
Reporting a Concern About Play
If you or someone you know is struggling with how much time or money is going into casino-style games — sweepstakes-based or otherwise — that's worth taking seriously even though no real-money wagering is involved in the sweepstakes model. Our Responsible Gambling page has information on where to find support.
Before You Get in Touch About a Listing
If your question relates to a specific site's eligibility, minimum age, or redemption terms, it's worth checking that operator's own terms and conditions first, since these details can change without much notice. Our Terms and Conditions page also explains how we handle the information on this site, and our About Us page has more on how List of Sweepstakes Casinos puts these comparisons together.
Response Times
We handle enquiries in the order they arrive and try to reply within a few business days. Enquiries that need us to verify something with an operator — such as confirming a changed offer or an updated state list — can take a little longer, since we won't publish a correction until we're confident it's accurate.